Q5: Can I get my payment returned?
According to EU law, there are no rights of return if you buy a digital product for direct consumption.
We only provide a refund to customers if the product hasn't been working properly or, if there are strong reasons to suspect that the credit card has been abused.
In the event of a customer forgetting to cancel a membership, this does not constitute legal grounds for a refund. We clearly draw attention to the fact that membership is based on a recurring subscription and, that it is incumbent on the member to cancel the membership in order to stop the automatic renewal of the subscription. When the customer submits a membership application, he recognizes that membership is based on a recurring subscription and he is, therefore, under an obligation to cancel the subscription if and when he should wish to cease being a member. This is also described in the Terms & Conditions. Every time the customer is rebilled, he will receive an invoice by email that confirms the transaction. In other words, there is no excuse for not knowing about the automatic subscription renewal.
All unauthorized chargebacks will be treated as fraud and will be reported to the local police.